Is National Debt Relief legit?
Founded in 2009, National Debt Relief is a legitimate debt settlement provider with thousands of positive reviews. It’s also accredited by respected organizations, such as the International Association of Professional Debt Arbitration (IAPDA) and the American Association for Debt Resolution (AADR). To date, it’s helped more than 1.2 million people on the path to financial freedom.
What makes National Debt Relief shine?
If you’re on the verge of bankruptcy, enrolling in a debt settlement program with National Debt Relief could be a better move. It’ll help you come up with a manageable monthly payment and attempt to settle your debts for less than you owe. And there’s no upfront fees — if creditors refuse to settle, you don’t get charged.
Where National Debt Relief falls short
Similar to other debt relief companies, the process isn’t cheap, with fees up to 25% of your enrolled debt. Plus, when you stop making your debt payments, you’ll incur late fees, interest continues to accrue and your credit score will drop.
And National Debt Relief, or any other debt settlement firm, can’t guarantee that your creditors will settle or that they won’t sue. In fact, some customers report finding themselves in a worse financial position than before.
How much can I save?
Clients who stick with the program and settle their debt see an approximate savings of 45% before fees, or 20% including fees, according to the National Debt Relief website. However, there is no guarantee that your creditors will be willing to settle your debts for less than you owe.
How much does it cost?
National Debt Relief says it charges 15% to 25% of your total enrolled debt, and the fee varies by state and how much you owe. For example, if you have $50,000 in debt, your fee would be between $7,500 and $12,500. But based on the examples it gives of how much you can save, along with independent customer reviews, you may want to assume a 25% fee.
Will National Debt Relief hurt my credit?
Because National Debt Relief requires you to stop making monthly payments on enrolled debt until the company can reach a settlement, these debts are marked as delinquent on your credit report and your credit score will likely take a hit. Missed payments can remain on your credit report for up to seven years.
National Debt Relief details
| Free quote or consultation | Yes |
| Services | Debt negotiation and settlements |
| Minimum Debt | $7,500 |
| Average turnaround | 12 to 48 months |
| Fees | Up to 25% |
| Types of debt | Unsecured credit cards, medical bills, personal loans, lines of credit, collections, repossessions, business debts, some private student loans. |
| Accreditations | AADR, IAPDA, BBB |
| Direct or third-party negotiations | Direct |
| State availability | Available in: Alaska, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia, Florida, Idaho, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Dakota, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington |
Before you sign up with a debt relief company
Debt relief companies typically charge a percentage of a customer’s debt or a monthly program fee for their services. And not all companies are transparent about these costs or drawbacks that can negatively affect your credit score. Depending on the company you work with, you might pay other fees for third-party settlement services or setting up new accounts, which can leave you in a worse situation than when you signed up.
Consider alternatives before signing up with a debt relief company:
- Payment extensions. Companies you owe may be willing to extend your payment due date or put you on a longer payment plan if you ask.
- Nonprofit credit counseling. Look for free debt-management help from nonprofit organizations like the National Foundation for Credit Counseling.
- Debt settlement. If you can manage to pay a portion of the bill, offer the collection agency a one-time payment as a settlement. Collection agencies are often willing to accept a lower payment on your debt to close the account.
National Debt Relief contact info
| Phone number | 800-300-9550 |
| Customer service hours | Weekdays: 8 a.m. to midnight ET Saturday: 8 a.m. to 11 p.m. ET Sunday: 8 a.m. to 10 p.m. ET |
| info@nationaldebtrelief.com | |
| X, formerly Twitter | @NtlDebtRelief |
| National Debt Relief |
How to qualify for National Debt Relief
Here’s what you need to qualify for National Debt Relief.
- Have at least $7,500 in debt
- Have unsecured debts
- Live in a state where NDR operates
How the debt settlement process works
This is how NDR describes the debt settlement process:
- Set up a free initial consultation.
- Make payments to a dedicated savings account instead of your creditors.
- As your balance grows, National Debt Relief will attempt to negotiate settlements with your creditors.
- If you agree to the settlements, NDR will pay creditors from your account and take its own fees.
How National Debt Relief compares to other providers
What is the Finder Score?
The Finder Score crunches 6+ types of personal loans across 50+ lenders. It takes into account the product’s interest rate, fees and features, as well as the type of loan eg investor, variable, fixed rate – this gives you a simple score out of 10.
Read the full Finder Score breakdown
National Debt Relief reviews and complaints
| BBB accredited |
Yes |
|---|---|
| BBB rating |
A+ |
| BBB customer reviews |
4.73 out of 5 stars, based on 4150 customer reviews |
| Trustpilot Score |
4.7 out of 5 stars, based on 42,755 customer reviews. |
| Customer reviews verified as of |
08 September 2025 |
National Debt Relief has overall good customer reviews on reputable websites like Trustpilot and the Better Business Bureau (BBB). Many users praise the company for patient and knowledgeable customer service and open communication. Others are pleased with coming up with a manageable monthly payment and help on the path to a debt-free financial future.
But some customers complain that the process takes longer than expected and the fees are expensive. A few people also say the process has led to them being sued by creditors or left in a worse financial position than where they started.
What do people on Reddit say?
While a few people say National Debt Relief could help you if you’re already behind on your debts, most posters say to avoid debt settlement if you can. Reasons cited include expensive fees, lawsuits from creditors, damage to your credit score and a lengthy process. Several Redditors added that you can negotiate with creditors on your own and settle your debts without paying the high fees.
Risks to debt settlement
Consider these key risks before signing up for debt settlement.
- More debt. Once you stop making payments, you’ll continue to incur interest and late fees, adding to your debt.
- Potential lawsuits. Creditors may decide to sue you rather than negotiate.
- Credit damage. Missed payments are reported to credit bureaus, causing your score to drop — sometimes dramatically.
- Income taxes. The money you save by settling is considered taxable income.
- No guarantee. Some or all of your creditors may not agree to settle, leaving you worse off than before.
